Pursue Purpose

Job Title

In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as – tool roll out, configuring tools to projects and business needs and training.

• Provide Tools Support for ALM
• Troubleshooting issues reported by Users.
• Responsible to creating new users.
• Responsible to create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Monitoring.
• Support multiple projects across different time zones.
• Administrative tasks for Application Maintenance
• Migration of projects to latest version of the application
• New patch implementation
• Validation and verification of the upgraded environment and projects
• Microfocus QC /ALM / Octane project creation and maintenance
• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
• Administrative tasks for implementing ALM functionality.
• Experience implementing new functionality.
• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
• Designing and developing workflows and configurations
• Development of template projects and cross project customization
• Customizing within the dashboard/reporting module
• Identify, analyze, and mitigate project and operational risks.
• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
• Development and communication of tool usage and best practices
• Understanding and developing SQL queries
• Knowledge of macro creation
• Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
• Ability to think of new solutions and be proactive to go with a can-do attitude.
• Proven verbal and written skills to communicate/report both technical and non-technical audiences.

• ALM Tools Expertise :
  Strong experience with ALM tools like Microfocus QC, ALM, or Octane, including tool setup, customization, and maintenance.
• Tool Configuration & Customization :
  Ability to configure user roles, entities, workflows, alerts, dashboards, and reporting modules to meet project-specific requirements.
• Troubleshooting & Issue Resolution :
  Proficiency in identifying and resolving issues related to ALM tools, including user access, system performance, and integration problems.
• SQL & Scripting Skills :
  Knowledge of SQL for querying data and experience with scripting to automate tasks within ALM tools.
• Project Rollout & Integration :
  Experience in deploying and integrating ALM tools across multiple projects, including managing upgrades, patches, and migrations.
• Cross-functional Collaboration :
  Ability to work effectively with engineering teams, project managers, and IT departments to ensure smooth tool deployment and usage.
• Communication & Training :
  Strong written and verbal communication skills to provide clear instructions, training, and updates to users and stakeholders.
• Monitoring & Reporting :
  Experience in monitoring tool usage, generating reports, and ensuring optimal performance of ALM tools across projects.
• Risk Management :
  Ability to assess and mitigate risks related to tool usage and project performance.
• Time Management & Multitasking :
  Strong organizational and time management skills to handle multiple projects across different time zones and ensure timely execution.

• Champion Inclusion:
  Embrace individual differences…