Endpoint Engineer – Executive Leadership Focused

Job Title

Executive Technology Support Specialist

Core Responsibilities & Duties

• Provide dedicated, priority support to executive leadership, both on-site and remotely

• Deliver white-glove service with a strong focus on responsiveness, professionalism, and discretion

• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices

• Support and maintain conference room technology and AV systems, including Cisco conference room kits

• Ensure executives are fully prepared for meetings, presentations, and travel, minimizing downtime

• Perform device setup, configuration, imaging, and deployment for assigned users

• Support email, collaboration tools, and mobile access (Microsoft 365 environment)

• Maintain accurate hardware inventory and asset tracking

• Provide support for printers, including laser and specialized/thermal devices

• Coordinate with Service Desk and IT teams to escalate and resolve issues quickly while maintaining ownership

• Document issues, resolutions, and processes in the ticketing system (Service Now preferred)

• Participate in on-call rotation and after-hours support as needed for executive users

• Provide proactive recommendations to improve executive technology experience

• Assist with maintaining internal knowledgebase and mentoring Service Desk where appropriate

Qualifications

• Bachelor's degree or equivalent work experience

• 5+ years of experience in desktop support or IT support, preferably including executive support

• Strong experience supporting Windows desktop environments and endpoint devices

• Demonstrated ability to deliver high-touch customer service in a professional environment

• Experience working with ticketing systems (Service Now preferred)

• Strong troubleshooting and problem-solving skills across hardware, software, and peripherals

• Ability to work independently in a fast-paced environment with changing priorities

• Strong understanding of IT processes, SLAs, and escalation paths

Skills

• Exceptional customer service and executive presence

• Strong communication skills with the ability to interact effectively with non-technical leadership

• Ability to prioritize and execute tasks in high-pressure situations

• Experience supporting conference rooms and AV technology

• Knowledge of Microsoft 365 applications (Outlook, Teams, One Drive, etc.)

• Strong organizational and time management skills

• High attention to detail and follow-through

• Ability to maintain confidentiality and professionalism at all times

• Strong analytical and problem-solving abilities