Help Desk Support Specialist

Where knowledge meets purpose. When the technology works, nobody notices. That's the goal. Dura Serv is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.

• Provide Tier II end‑user technical support for Windows OS, networking, and end‑user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines, including configuration, monitoring, and ongoing support.
• Address and resolve Azure networking issues such as virtual networks, subnets, and VPN connectivity.
• Manage new user onboarding end‑to‑end: account set‑up, email, permissions, and cloud integration.
• Develop and maintain accurate technical documentation for procedures, troubleshooting steps, and system configurations.

• Technically fluent in the Microsoft stack:
  Azure, Office 365, and Dynamics 365.
• Strong diagnostician who isolates root causes and resolves issues at the source.
• Cloud‑competent, managing Azure VMs and networking components confidently.
• Clear communicator, explaining technical issues and resolutions to non‑technical end users.
• Documentation‑disciplined, producing current, complete, and usable procedures.
• Composed under volume, triaging multiple tickets without shortcuts.

• 3+ years combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience.
• Hands‑on experience with Azure Virtual Machines and Azure networking components.
• Proficiency with technical support ticketing systems and remote support tools.

• High School diploma or equivalent; associate or bachelor's degree preferred.
• Experience supporting Microsoft Dynamics 365 environments.
• Familiarity with new user provisioning workflows.
• Microsoft certifications (AZ‑104, MS‑900, or equivalent).

• Competitive compensation commensurate with experience.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Company‑provided life insurance, short‑term and long‑term disability.
• Exposure to a national enterprise Microsoft stack across Azure, O365, and Dynamics 365.
• Stable, office‑based environment at Dura Serv Corporate in Coppell, TX — no travel required.
• Team that values technical precision, documentation discipline, and getting it right the first time.
• Opportunity to be the IT infrastructure backbone for a growing national organization.

Dura Serv is an Equal Opportunity Employer.