ServiceNow CMDB Engineer

Service Now CMDB Engineer

About the Role:

We are seeking a skilled and experienced Service Now CMDB Engineer to join our team in Irving, TX. This is a full-time, onsite position for candidates who are passionate about IT operations and configuration management. The ideal candidate will have deep expertise in Service Now, CMDB architecture, and ITOM practices. Responsibilities:
Design, implement, and maintain the Service Now CMDB and related ITOM modules. Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices. Collaborate with cross-functional teams to integrate CMDB with other ITSM processes. Perform data quality audits and ensure accuracy of configuration items. Develop and maintain documentation for CMDB processes and architecture.

Requirements

Required Qualifications:

Proven experience with Service Now platform, especially CMDB and ITOM modules. Strong understanding of CSDM and ITIL frameworks. Service Now certifications (e.g., Certified System Administrator, CMDB Fundamentals). Ability to work onsite in Irving, TX five days a week. Must be eligible to work in the U.S. without sponsorship (W2 only). Preferred Skills Experience with Service Mapping and Discovery. Familiarity with scripting in Service Now (JavaScript, Glide).

Strong analytical and problem-solving skills.