FinOps Technology Delivery Manager

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Technology Delivery Manager leads the successful execution of IT operational initiatives, ensuring alignment with business objectives and driving continuous improvement across infrastructure, platforms, and services. This role partners closely with both technical teams and business stakeholders, acting as a bridge to translate needs into effective delivery outcomes.

Experience understanding and tracking software licenses, usage, and IT contracts is highly desired.

• Program Delivery
  • Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
  • Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.
  • Develop and maintain detailed delivery roadmaps and status reports.
• Stakeholder Management
  • Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
  • Communicate delivery progress, risks, and mitigation plans to senior leadership.
• Operational Excellence
  • Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
  • Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
  • Ensure adherence to ITIL practices and governance standards.
  • Mentor and guide delivery leads and project managers within the IT operations domain.
  • Foster a collaborative and high-performance culture.
• Risk & Issue Management
  • Proactively identify delivery risks and issues, and implement mitigation strategies.
  • Ensure compliance with security, regulatory, and audit requirements.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

• Bachelor’s degree or related experience
• 7+ years of experience in IT operations, infrastructure, or service delivery.
• 3+ years in a delivery or program management role within a technology organization.
• Strong understanding of ITIL, Agile, and Dev Ops methodologies.
• Proven experience managing complex, cross-functional technology initiatives.
• Excellent communication and stakeholder management skills.

• Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills.

• Working on-site at assigned office…