Desktop Support Intern

THE COMPANY

Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation, strategy, and execution. We are financially stable and invest heavily in enhancing our technology platform that supports the design, generation, and delivery of business-critical documents. As a team, we're committed to excellence. Lanvera is a place where strategy meets execution and where your work contributes directly to better client experiences and ongoing digital transformation in the industry.
At Lanvera,
we embrace an in-person-first culture, inspiring a vibrant work environment that thrives on connections and strengthening personal growth.

THE POSITION - ONSITE 80%

We are seeking a
Desktop Support Intern
to join our IT Services team. The ideal individual will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to learn. This role requires the intern to be on-site to ensure prompt and effective resolution of technical problems.

RESPONSIBILITIES

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
• Install, configure, and maintain operating systems, software applications, and hardware components
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Assist with the setup and deployment of new equipment and technology
• Perform regular maintenance and updates to ensure optimal performance of IT systems
• Document and track all support requests and resolutions using a ticketing system
• Collaborate with other IT team members to address technical issues
• Provide training and guidance to end-users on best practices and IT policies
• Ensure compliance with company IT policies and security protocols
• Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions
• Offer an outstanding customer experience to all employees

QUALIFICATIONS

• Enrolled in a college program pursuing an IT-related degree
• Interest in Information Technology field including:
  • Compute(e.g., Laptops)
  • Peripherals(e.g., Printers and Scanners)
  • Unified Communications(e.g., Microsoft Exchange and Teams)
  • Identity and Access(e.g., Microsoft Active Directory and Group Policy)
  • Data Protection(e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management(e.g., SharePoint and ITSM)
  • Productivity Applications(e.g., Office 365 and Adobe Creative Suite)
  • Asset Management(e.g., Inventory Management and Purchasing)
• Problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Self-motivated continuous learner
• Must be able to provide exceptional customer service