Implementation Project Manager

THE COMPANY

Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation, strategy, and execution. We are financially stable and invest heavily in enhancing our technology platform that supports the design, generation, and delivery of business-critical documents. As a team, we’re committed to excellence. Lanvera is a place where strategy meets execution and where your work contributes directly to better client experiences and ongoing digital transformation in the industry.
At Lanvera,
we embrace an in-person-first culture, inspiring a vibrant work environment that thrives on connections and strengthening personal growth.

Lanvera is seeking an Implementation Project Manager to join our Client Services team.

The Implementation Project Manager will play a pivotal role in implementation and changing management projects.

The ideal candidate will possess a strong customer service focus and have experience managing multiple projects in a client-facing environment. They will be able to work effectively with both technical and non-technical project resources.

• Manage new customer on-boarding projects with a high level of professionalism and attention to detail
• Execute multiple, complex large scale implementation projects
• Drive requirements estimation process from business requirements gathering to time estimating and acceptance of Statement of Work (SOW)
• Manage multiple change management projects from inception to completion.
• Manage the change order process for assigned book of business
• Work effectively with multiple job functions to assemble level of effort estimates for new client projects and drive the projects to meet those estimates
• Maintain the project management systems to track, measure and report on project progress
• Identify areas for improvement in the project management process and advocate for change
• Maintain comprehensive requirements traceability throughout the project lifecycle, from initial identification to final testing.
• Facilitate requirements review meetings to obtain approval from project stakeholders.
• Manage system (internal or external) migration for clients.

• Excellent client facing communication skills both verbal and written
• Ability to manage multiple, client facing projects
• Ability to work in a fast-paced environment and flexible in times of change
• Ability to comprehend and interpret technical documentation
• Creation of functional business requirements
• Proficient in MS Office suiteincluding Word, Excel, PowerPoint, Visio and Project
• Ability to motivate and encourage project team members
• Excellent organization and time management skills
• 3-10 years of Project Management experience
• A BS or BA degree in applicable field
• Project Management Professional (PMP) preferred
• Experience in Financial Services industry or SAAS implementation strongly preferred

• Three weeks of PTO
• Health Insurance
• 401k with dollar matching
• Profit sharing
• One day of remote work
• Long-term disability