D365 Support Specialist

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Full Time Professional – Coppell, TX, US

Posted 2 days ago | Requisition

Rochester Sensors, an Amphenol Company, develops sensors in many different industries including industrial, heavy vehicles, power generation and storage. Rochester is increasing its range of sensors, know-how, and in-house technologies to create engineered solutions for its customers. We are a multi-national company headquartered in Dallas, Texas, with manufacturing facilities in Coppell, Texas, USA;
Mexico City, Mexico;
Brussels, Belgium;
Warwick, United Kingdom, Shannon, Ireland, and Shanghai, China.

Rochester builds Quality, Accuracy, and Reliability into all of our products. New designs and technologies are being introduced to further enhance your satisfaction with our products.

All of our products are constructed of quality materials to ensure durability and longevity. Rochester products are sold to original equipment manufacturers (OEMs) & distributors in the following markets:

THIS IS NOT A REMOTE POSITION. MUST BE LOCATED IN THE DFW AREA

The ERP & EDI Support Analyst is responsible for supporting and maintaining Electronic Data Interchange (EDI) integrations and Microsoft Dynamics 365 (D365) applications. This role serves as a liaison between business users, trading partners, and technical teams to ensure reliable data exchange, system stability, and effective issue resolution.

EDI Support & Administration (60%)

Integration Support

• Monitor EDI transactions and integration processes daily.
• Investigate, troubleshoot, and resolve EDI data and transmission issues.
• Support onboarding and testing of new trading partners and EDI mappings.
• Validate inbound and outbound EDI transactions to ensure data accuracy.
• Monitor FTP/SFTP connections and file transmissions.
• Perform EDI data reconciliation and exception analysis.
• Assist business teams with EDI-related questions and support requests.
• Maintain EDI configurations, documentation, process flows, and support procedures.
• Coordinate with third-party EDI providers, customers, vendors, and technical teams.
• Serve as the liaison between business stakeholders and technical partners.

Required EDI Knowledge

• Understanding of XML, JSON, and flat-file data formats.
• Basic understanding of client-server architecture.
• Working knowledge of EDI standards (X12, EDIFACT, ASN, 850, 810, 856, etc.).
• Experience with Power Query.
• Experience with one or more EDI platforms such as:
  • Cleo
  • SPS Commerce
  • Boomi
• Experience with Power Apps is a plus.

ERP Support

• Provide Tier 1 support for Dynamics 365 users.
• Troubleshoot and identify ERP system issues and elevate to Tier 2 support when necessary.
• Participate in system maintenance, upgrades, regression testing, and user acceptance testing (UAT).
• Maintain ERP documentation, procedures, and knowledge base articles.
• Support ERP change management processes and release activities.
• Troubleshoot ERP-related printing and reporting issues.
• Participate in ERP enhancement projects and process improvement initiatives.
• Assist Power BI analysts with data extraction, validation, and reporting requests.
• Support users with training and system adoption efforts.

• Minimum 1 year of experience supporting Microsoft Dynamics 365 Finance and/or Supply Chain Management.
• Minimum 1 year of EDI support, administration, or integration experience.
• Experience supporting applications in a managed IT environment.
• Knowledge of Microsoft Power Platform.
• Experience with:
  • Dataverse
  • Dataflows
  • Power Automate
• Familiarity with REST APIs, web services, and integration protocols.
• Advanced Microsoft Excel skills including:
  • Pivot Tables
  • XLOOKUP/VLOOKUP
  • Power Query
  • Data Analysis

• Experience with Cleo, SPS Commerce, Boomi, or similar integration platforms.
• Experience supporting manufacturing, distribution, wholesale, or supply chain operations.
• Exposure to SQL queries and database concepts.
• Experience with Azure integrations and APIs.
• Familiarity with Power BI reporting and…