Lead Systems Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve as a technical lead responsible for supporting and operating the observability model that executes accelerated enterprise patch management. The role focuses on measuring patch management success, monitoring endpoint health during rapid update cycles, identifying user-impacting conditions early, and improving the overall Digital Employee Experience (DEX). This position will correlate telemetry from endpoint management, monitoring, and experience platforms to provide actionable visibility into deployment progress, endpoint stability, remediation needs, and risk exposure during standard, accelerated, and critical patch events.

The role partners closely with Endpoint Engineering, Security, Vulnerability Management, Application Packaging, VDI, Service Desk, Operations, and vendor teams to ensure patch execution is measurable, auditable, and aligned with enterprise risk and control expectations.

Your Primary Responsibilities:

• Lead the design and continuous improvement of an Endpoint Management Observability capability supporting accelerated patch management across Windows endpoints, virtual desktops, and managed endpoint platforms.

• Define and report patch success measures, including deployment coverage, install success and failure rates, reboot compliance, device check-in health, remediation progress, and vulnerability exposure reduction.

• Monitor user impact throughout patch waves by analyzing endpoint performance, system stability, application health, reboot behavior, login experience, device responsiveness, and service desk signals.

• Correlate patch deployment rings, pilot groups, phased rollouts, and accelerated response timelines with telemetry to identify anomalies, failing device populations, and emerging DEX issues.

• Support 24-hour, 48-hour, and other accelerated patch response models by providing command-center visibility into deployment status, risk areas, user impact, and remediation actions.

• Partner with engineering teams to establish pre-deployment readiness checks, post-deployment validation, regression indicators, and operational go/no-go criteria for patch waves.

• Drive remediation coordination for failed patch installs, unhealthy devices, repeated reboot failures, performance degradation, application compatibility issues, and other endpoint conditions that may reduce patch completion or user experience.

• Translate observability insights into clear executive, operational, and audit-ready reporting that communicates patch progress, residual risk, user impact, and required actions.

• Work with Security and Vulnerability Management teams to align patch observability with vulnerability remediation priorities, risk exposure,…