Dallas Tech Support Team Lead – On-Site, Hands-on Leader
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-08-03
Listing for:
Island
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator, Systems Engineer
Job Description & How to Apply Below
Island in Coppell, TX is seeking an experienced Technical Support Team Lead to anchor our Dallas HQ hub. You will lead a local team of 7+ Technical Support Engineers on-site, maintaining an elite technical bar and delivering exceptional customer experience.
This Player-Coach role (roughly 60% technical escalation/mentorship, 40% people management) blends hands-on troubleshooting with leadership and cross-functional collaboration with Engineering and Product teams to support our enterprise
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