Technical Lead, IT​/Tech, Cloud Computing: Infrastructure & Operations

Messaging Services And Tools Administration

Deliver expert-level administration and advanced troubleshooting for all messaging services and tools, including IBM MQ (on-premises and cloud), App Connect Enterprise (ACE), Auto Pilot M6 (APM6), and Intercope Box. Lead resolution of complex technical issues escalated from Level 1 and Level 2 support teams, ensuring minimal disruption to business operations. Own and maintain comprehensive runbooks, escalation workflows, and standardized configurations for messaging platforms.

Conduct thorough root cause analyses and implement sustainable solutions to eliminate recurring incidents. Support middleware lifecycle management activities, including upgrades, patching, and decommissioning. Manage and deliver multiple concurrent agile initiatives with a strong focus on timeliness, quality, and stakeholder alignment. Participate in on-call rotations, providing 24/7 support for critical deployments, incident response, and system recovery efforts. Lead planning, execution and runbook maintenance of Disaster Recovery exercises and Data Center Rotation initiatives to ensure middleware system resilience and operational continuity.

Design and document technical procedures, diagnostic tools, and knowledge-sharing resources to enhance team efficiency and capability. Effectively communicate technical challenges, proposed solutions, and strategic ideas to Team Leads and cross-functional stakeholders. Develop and maintain detailed middleware documentation, including architecture diagrams and operational guides.