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Customer Success Manager

Job in Coppell, Dallas County, Texas, 75019, USA
Listing for: AGS
Full Time position
Listed on 2026-09-09
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 90000 - 150000 USD Yearly USD 90000.00 150000.00 YEAR
Job Description & How to Apply Below

They’re looking for a Customer Success Manager to partner with strategic enterprise customers across North America, driving successful deployment, adoption, and long-term value.

What you’ll be doing
  • Own and manage a portfolio of enterprise customers post-sale
  • Act as the primary point of contact across technical and executive stakeholders
  • Drive onboarding, adoption, and ongoing success alongside Sales & Systems Engineering
  • Lead regular check-ins and business reviews to measure impact and outcomes
  • Identify expansion, upsell, and renewal opportunities
  • Help shape and scale customer success processes as the business grows
What they’re looking for
  • SaaS Customer Success / Account Management experience
  • Exposure to cybersecurity, IT, or network security environments
  • Strong communication and stakeholder management skills
  • Comfortable in a high-touch, enterprise customer model
  • Proactive, organised, and outcomes-focused
What’s on offer
  • Equity

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