Provider Solutions Specialist

Do you want to join an organization that invests in you as a Provider Solutions Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Occasional/ Intermittent Required

The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others.

Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers.

This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

• Implementation/Change Management:
• Assists in implementation and support of systems and technologies deployed to physicians and physician offices.
• Active participation in projects that affect physicians
• Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.
• Recommends process changes that improve the implementation, maintenance, and support of provider
• Assists in testing physician-related systems for facility-specific requirements.
• Works to develop and deploy best practices for physician support.
• Support Requests:
• Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
• Provides physician technology support to facility-based and referring physicians.
• Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases. d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.
• Monitors and communicates trends and issues that may affect administration/physician relationships.
• Provides timely response and resolution to provider issues identified and reported in Growth Link, as applicable.
• Provides on-call support as needed.
• Serves as a subject-matter expert for provider support to the Service Desk Community.
• Access:
• Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.
• Assures providers and staff have access to appropriate patient data.
• Promotes system security and patient confidentiality and helps ensure compliance.
• As directed, conducts or assists with access reviews and audits.
• Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one…