Senior NOC Specialist

Senior NOC Specialist

As a Network Operations Infrastructure Analyst (NOC - Senior Specialist) you will provide support for technical processes and operations associated with the Automobile Club of Southern California's (ACSC) national telecommunications and computing infrastructure. The ACSC NOC supports critical business functions and processes throughout the company on a 24-hour, 7-day-a-week including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall customer satisfaction.

• console operations
• production batch support utilizing Control-M
• systems/network monitoring (SCOM, Splunk)
• second-level technical support
• system hardware maintenance
• controlled documentation development / updates
• process improvements for all production platforms

You will support the following technologies, including a variety of computing systems:

• VMWare
• Mainframes (z/OS)
• Servers such as Unix, Linux, Windows 2016+ Server, and .NET Systems
• SAN systems
• local-area networks
• national SD-WAN, MPLS & Ethernet wide-area network

Professional experience of at least 3-5 years in IS Operations as a Computer Operator or Operations Analyst, responsible for monitoring host systems (MVS, Linux, Windows), file servers, and LAN/WAN technologies.

• network topologies
• Windows 2016+ server platforms
• mainframe operations
• systems management platforms (preferably Microsoft System Center Operations Manager, Solar Winds, and HP System Insight Manager)

Significant experience as an analyst working in production environments using client/server technology.

• VMWare
• Mainframe hosts (preferably IBM-zOS/z-Linux)
• global multi-protocol wide-area networks (preferably MPLS/Ethernet)
• local-area networks
• Intel-based personal computers
• Windows 2016+ servers
• telephone systems
• systems management platforms (preferably Microsoft System Center Operations Manager, Orion Solar Winds and HP System Insight Manager)

Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC).

Minor certifications in core technologies are desirable.

Excellent problem management and customer service skills.

Excellent oral and written communication skills are a must.

Ability to effectively interact with customers and all levels of the organization.

Ability to engage 3rd-level resources to report detailed errors and user experiences and lead technical bridges during system outages.

A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.