Manager, Enterprise Platform Operations

## Manager, Enterprise Platform Operations Apply:
Coppell, TX (Corporate):
Full time:
Posted Today:
R-1013284
*
* Job Description:

** The Manager, Enterprise Platform Operations is responsible for leading the teams and technologies that provide the foundational infrastructure supporting enterprise applications, digital platforms, and business operations across Dave & Buster's and Main Event.

This role combines hands-on technical leadership with people management responsibilities and serves as the operational owner of enterprise infrastructure services,cloud platforms, networking, identity services, and coreplatform operations. The position requires senior-level technical depth across modern infrastructure technologies,along with the ability to lead engineers, establishoperational standards, drive infrastructure modernization efforts, and partner closely with Architecture, Platform Engineering, Dev Sec Ops , SRE, Security, and Enterprise Applications teams.

The ideal candidate is a highly technical player-coachcapable of providing strategic direction, mentoringtechnical staff, and actively participating in complex infrastructure design, troubleshooting, and modernization initiatives.

Responsibilities  Technical Leadership
* Serve as the senior technical leader for enterprise infrastructure and platform operations.
* Provide architectural and operational guidance across cloud, networking, systems, and identity platforms.
* Establish infrastructure standards, best practices, and operational procedures.
* Mentor infrastructure engineers and provide technical leadership on enterprise initiatives.
* Evaluate emerging technologies and make recommendations for future platform investments.
* Partner with Enterprise Architecture to ensure infrastructure standards align with enterprise technology direction.

Cloud & Infrastructure Operations
* Lead Azure infrastructure operations and administration.
* Ensure cloud environments are secure, scalable, highly available, and cost-effective.
* Develop infrastructure roadmaps aligned to business and technology strategy.
* Manage lifecycle planning for infrastructure services and platforms.
* Drive cloud optimization and modernization initiatives.
* Establish infrastructure governance and operational controls.

Network & Platform Services
* Lead enterprise networking operations and modernization efforts.
* Ensure performance, availability, and resiliency of enterprise network services.
* Oversee DNS, identity, certificate management, and core platform services.
* Manage vendor relationships and escalation processes for critical infrastructure systems.
* Establish standards for network, cloud, and identity services.

Reliability & Operational Excellence
* Drive infrastructure reliability and operational maturity.
* Establish monitoring standards, operational metrics, and service health reporting.
* Lead incident management, root cause analysis, and problem management activities.
* Partner with Site Reliability Engineering teams to improve system availability and resiliency.
* Develop disaster recovery and business continuity capabilities.
* Improve automation and reduce operational toil through modern operational practices.

Infrastructure Modernization & Automation
* Lead enterprise infrastructure modernization initiatives.
* Identify opportunities to automate operational processes.
* Promote Infrastructure as Code and operational automation practices.
* Collaborate with Dev Sec Ops  and Platform Engineering teams to improve deployment and operational workflows.
* Establish repeatable operational processes that improve efficiency and scalability.

Security & Compliance
* Ensure infrastructure services align with enterprise security standards and policies.
* Support audit, compliance, and regulatory initiatives.
* Partner with Cybersecurity teams to implement operational security controls.
* Lead remediation efforts for infrastructure vulnerabilities and risks.
* Ensure identity, network, and cloud security best practices are consistently applied.

People Leadership
* Lead, coach, and develop infrastructure engineering team members.
* Foster a culture of accountability, ownership, and continuous improvement.
* Recruit and retain high-performing technical talent.
* Establish development plans and career growth opportunities for team members.
* Build succession plans for key operational and engineering roles.

Required Qualifications
* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
* 10+ years of…