Field Support Specialist

Description

You are a proactive operations professional with experience managing fleet administration, inventory movement, shipping logistics, and cross-functional support activities. You excel at balancing competing priorities, maintaining data accuracy, and identifying opportunities to improve efficiency and service levels. You enjoy working with both internal teams and external partners to resolve issues, drive accountability, and support business objectives. You’re resourceful, dependable, and motivated by helping drive smooth, efficient operations.

Established in 1989, Kings III is a growing, dynamic company. We’re a six‑time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in . We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here’s what our employees say.

• Serve as the primary point of contact for technicians, subcontractors, carriers, fleet providers, and internal departments regarding fleet, inventory, shipping, and cellular support activities.
• Coordinate issue resolution, provide status updates, and elevate unresolved operational issues when necessary.
• Identify trends, discrepancies, and process improvement opportunities and recommend corrective actions when appropriate.
• Support implementation of new systems, processes, and operational initiatives as assigned.

• Maintain driver, vehicle, and fleet records within Enterprise Fleet, WEX, and other fleet management systems, ensuring data accuracy and compliance.
• Add and update driver information, vehicle assignments, certifications, registrations, insurance documentation, and related records.
• Coordinate vehicle assignments, swaps, new vehicle deliveries, and rental vehicle arrangements based on operational requirements.
• Order and manage fuel cards, maintenance cards, insurance cards, toll tags, and other fleet‑related resources.
• Monitor vehicle registrations, inspections, recalls, and insurance coverage to ensure compliance with company and regulatory requirements.
• Process accident and incident documentation, coordinate insurance claims, and manage vehicle repair activities through resolution.
• Monitor fleet utilization, maintenance schedules, mileage thresholds, and operational records to support efficient fleet management.
• Review, process, and maintain records of fleet‑related expenses, including fuel, tolls, rentals, and other vehicle‑related charges.

• Manage and prioritize outbound shipment requests to ensure materials and equipment are delivered accurately and on schedule.
• Coordinate shipping activities between warehouse operations, field teams, and transportation providers.
• Track shipments, investigate delivery exceptions, and facilitate resolution of shipping issues.

• Process inventory transfer requests between warehouses, technicians, and field locations, ensuring accuracy of part numbers, quantities, and destination information.
• Enter and maintain transfer transactions and tracking information within Sedona and other designated systems.
• Verify transfer completion, investigate discrepancies, and ensure accurate inventory movement records.
• Adjust inventory parameters in coordination with operations leadership to support changing business demands.
• Assist with inventory audits, cycle counts, reconciliations, and corrective actions to maintain inventory accuracy.

• Process SIM activation, upgrade, and deactivation requests while ensuring accuracy and compliance with established procedures.
• Perform Over‑The‑Air (OTA) updates for technicians and subcontractors as needed.
• Enter and maintain accurate activation data, including IMEI numbers, dialer assignments, and user records within company and carrier systems.
• Troubleshoot activation and…