Director of Learning and Development

Overview

The Director of Learning & Development at Birchstone Residential provides enterprise-level leadership for the strategy, design, and execution of learning and development initiatives that elevate leadership effectiveness, operational excellence, and organizational performance across a growing multifamily portfolio. This role serves as a strategic partner to executive and senior leadership, shaping the capabilities, mindset, and culture required to support Birchstone’s growth and business objectives.

As a steward of Birchstone Residential’s People First philosophy, the Director of Learning & Development drives a culture of continuous learning and development by aligning talent strategies with business priorities, advancing leadership capability at all levels, and supporting enterprise-wide transformation through targeted learning, upskilling, and organizational development initiatives. The ideal candidate is a visionary and results-oriented learning leader with deep expertise in adult learning, leadership development, facilitation, and instructional design, complemented by strong business acumen and experience supporting both multifamily property operations and corporate functions.

• Design, implement, and continuously evolve leadership development programs for people leaders at all levels, supporting succession planning and internal mobility.
• Develop and lead the enterprise Learning & Development strategy that advances multifamily operational capability, leadership effectiveness, and organizational performance across the company.
• Partner with executive and senior leadership to assess current and future capability needs and translate business strategy into scalable learning solutions.
• Establish and govern management and functional training frameworks aligned with operational standards, financial performance, and service excellence.
• Provide strategic oversight of customer-facing and operational training programs that support adoption and effective use of property management, financial, and data analytics platforms.
• Establish metrics, dashboards, and evaluation methods to measure learning effectiveness, return on investment, and organizational impact.
• Apply adult learning theory and best-in-class instructional design methodologies to ensure learning experiences are engaging, practical, and measurable.
• Personally facilitate high-impact leadership sessions, workshops, and executive learning experiences as needed.
• Build and steward a Learning & Development organization that develops talent, strengthens leadership capability, and scales with Birchstone’s growth.
• Serve as a trusted advisor to business leaders during organizational change initiatives, supporting transformation through learning, upskilling, and behavioral reinforcement.
• Partner cross-functionally with Operations, Asset Management, Marketing, Systems, Accounting, People Support, and Technology to ensure learning initiatives remain aligned with enterprise priorities.
• Drive consistency and quality across all learning content, delivery channels, and learning platforms.
• Identify and leverage innovative learning technologies and delivery models to scale learning across a geographically dispersed portfolio.
• Champion a culture of continuous learning, accountability, and leadership excellence aligned with Birchstone Residential’s People First values.
• Ensure learning and development practices remain compliant, inclusive, and aligned with industry best practices and evolving workforce needs.