Escrow Support Supervisor; PGP Title

Ensuring smooth and secure real estate closings for all involved in the transaction.

PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with Pulte Group’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

The Escrow Support Supervisor is responsible for overseeing the day-to-day operations of the Branch Support Center (BSC) production team, ensuring accurate, timely, and compliant execution of escrow support functions. The BSC team plays a critical role in the closing process by opening new files, reviewing contracts, preparing title commitments, managing document recordings, and issuing final title policies. While the team does not directly interact with customers, their work is essential to delivering smooth, accurate, and efficient closings nationwide.

The Supervisor provides hands‑on leadership, workflow oversight, and quality control to maintain consistency, standardization, and operational excellence across assigned functions.

• Oversee daily escrow support operations to ensure accurate, timely, and compliant processing.
• Monitor workflows, manage queues, and prioritize work to meet service level and turntime expectations.
• Identify and elevate operational issues, delays, or risks as needed.
• Monitor quality and accuracy of work, reinforcing operational standards and corrective actions as needed.
• Ensure team adherence to federal, state, and local escrow and title regulations.
• Provide direct supervision, coaching, and performance feedback to escrow support team members.
• Support onboarding, training, and ongoing development to promote consistency and best practices.
• Serve as a liaison with internal partners, underwriters, and operational teams.
• Track key performance metrics and identify opportunities for process improvement.
• Promote a collaborative, accountable, and service‑oriented team culture.
• Assist with issue resolution and escalations to support smooth, efficient closings.
• Perform other duties as assigned.

LEVEL: MENTOR / COACH / FEEDBACK

With Direct Reports

• Ensures appropriate staffing to meet department needs
• Utilizes recruiting and selection tools/processes to build organizational talent
• Delegates work according to employee’s abilities and skills
• Evaluates employees’ performance and plans for compensation actions in accordance with that performance
• Provides developmental opportunities through identification of internal and external training opportunities
• Creates opportunities for employee growth
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

• Decision Impact:
  Dept.
• Department Responsibility:
  Single
• Budgetary Responsibility:
  No
• Direct Reports:
  Yes
• Indirect Reports:
  No
• Physical Requirements:
  
  If applicable

• Minimum High School Diploma or equivalent
• Bachelor’s Degree preferred
• Notary Public required
• Resident License may be required

• Related Functional
  
  Experience:
  
  Minimum of 3-5 years’ experience in title & escrow industry
• Time in position:
  Minimum of 2-3 years at a Escrow Officer/Closer level and minimum 1-year supervisory experience
• Effective verbal and written communication skills, with the ability to clearly convey expectations, provide feedback, and collaborate across teams.
• Demonstrated ability to manage multiple priorities, organize workflows, and meet deadlines in a high‑volume, production‑driven environment
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, with the ability to use reporting and productivity tools to support daily…