Inbound Supervisor

Overview

The Inbound Supervisor is responsible for leading and optimizing warehouse operations with a strong focus on performance, accuracy, and service level adherence
. This role is responsible for managing all inbound activities while driving key operational metrics such as dock-to-stock, receiving SLA compliance, labor productivity, and inventory accuracy
.

The ideal candidate is data-driven, hands-on, and comfortable holding teams accountable in a fast-paced 3PL environment.

• Supervise daily inbound operations including container and LTL/FTL receiving
• Plan labor based on inbound volume, shipment type (palletized vs floor-loaded), and SLA requirements
• Maintain and enforce receiving SLAs
  , ensuring inventory is received, verified, and transacted within agreed timelines
• Drive dock-to-stock performance
  , ensuring inventory is available for fulfillment as quickly and accurately as possible
• Monitor daily and weekly inbound KPIs (dock-to-stock, receiving accuracy, productivity, backlog)
• Lead performance management
  , including productivity tracking, coaching, and corrective actions when needed
• Partner with Inventory Control to ensure accurate counts, lot tracking, and proper system transactions
• Ensure inbound processes align with SOPs and customer requirements
• Identify bottlenecks and implement process improvements to improve speed, accuracy, and labor efficiency
• Maintain a safe, clean, and organized dock and inbound work area (5S standards)
• Train and develop inbound associates and lead to support growth and scalability
• Communicate inbound status, risks, and performance results to Operations leadership

• 3+ years of inbound warehouse or supervisory experience (3PL or e-commerce preferred)
• Strong understanding of inbound metrics, SLAs, and warehouse performance management
• Experience managing labor and productivity in a fast-paced environment
• Comfortable leading from the floor and holding teams accountable
• Strong problem-solving and communication skills
• WMS experience preferred
• High school diploma or GED required

• Lean Six Sigma certifications
• Bachelor's Degree (any credited university or college)