Director, Training

Director, Training page is loaded## Director, Traininglocations:
Coppell, TX (Corporate) time type:
Full time posted on:
Posted Todayjob requisition :
R-1010847
*
* Job Description:

** The Director, Training leads the strategy, design, and execution of enterprise learning, leadership development, and talent systems that drive operational excellence, leadership capability, and a best-in-class guest experience. This role oversees field training, organizational development, and learning & development to ensure all programs are strategically aligned, effectively designed, and consistently executed across the organization.

As the connection between Support Center strategy and in-store execution, this leader ensures every training solution not only builds capability but also reinforces a culture where team members deliver memorable, high-energy, and guest-first experiences.
** Key Responsibilities
**** 1. Training Strategy & Business Alignment
*** Define and lead the overall training strategy aligned to business goals, operational priorities, and brand standards
* Establish a clear vision for how training drives Guest experience and hospitality behaviors, leadership capability and bench strength, and operational excellence and consistency
* Partner with senior leaders to identify capability gaps and prioritize high-impact learning initiatives
* Ensure training supports key business drivers (guest experience, sales, retention, compliance, leadership development)
* Establish a clear roadmap for leadership development, onboarding, and operational training
** 2. Team Leadership & Functional Alignment
*** Lead, coach, and develop a high-performing team including instructional design, LMS and learning technology, and field training execution.
* Create clear roles, accountability, and ways of working across the team
* Ensure strong alignment between content design, system deployment, and field execution
* Influence leaders across the business to take ownership of training and development within their teams
** 3. Instructional Design & Content Strategy
*** Set standards for instructional design, ensuring content is:  + Operationally relevant (FOH/BOH application)  + Engaging and scalable  + Aligned with adult learning principles and rooted in guest-centric behaviors
* Lead development of training for new initiatives & systems
* Ensure existing training materials are up-to-date, accurate, and relevant
* Ensure consistency across brands while allowing for operational flexibility
** 4. Learning Technology & LMS Strategy
*** Ensure effective deployment, tracking, and reporting of all training programs
* Leverage LMS data to measure adoption, completion, and effectiveness
* Partner with LMS SME to continuously improve user experience and functionality
* Drive innovation in how learning is delivered (microlearning, mobile-first, in-the-moment tools)
** 5. Field Training Integration & Execution
*** Ensure training translates effectively from design to real-world execution in the field
* Partner with Field Training Manager to:  + Validate that hospitality standards are being demonstrated—not just understood  + Reinforce training during key moments (menu launches, peak seasons, new initiatives)  + Coach leaders on how to model and reinforce hospitality behaviors with their teams
* Establish feedback loops from field to continuously improve training
** 6. Training Project Lifecycle Management
*** Establish enterprise processes for training intake, prioritization, and execution
* Ensure all initiatives are delivered with clear timelines and accountability, strong stakeholder alignment, and operational readiness
* Balance competing priorities to focus on highest-impact initiatives
** 7. Measurement, Insights & Continuous Improvement (Owns)
*** Define and track key training success metrics:  + Guest experience (OSAT, feedback trends)  + Team member engagement and retention  + Operational performance and sales
* Use data and insights to continuously refine training strategy and improve effectiveness
** Qualifications
* ** 10+ years of experience in Learning & Development, Training, Operations, or related field
* 5+ years of leadership experience managing…