Operations Manager

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing, and fulfillment to managed logistics, transportation, and final mile delivery. It leverages broad 3PL capabilities, market‑leading technology, and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service, and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

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Responsible for overall management and performance of the logistics operations including office and warehouse operations, customer relations, information technology, quality and security. In addition, the Logistics Operations Manager is accountable for achieving company objectives, productivity standards, and cost control goals.

• Coordinating and supervising all traffic functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping costs at a minimum.
• Training and supervising employees to ensure meeting departmental and company objectives. Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching.
• Maintains and develops appropriate warehousing policies and programs that meet cost and service objectives and production and customer needs. Recommends programs that improve the warehousing/transportation function.
• Maintains and directs the implementation of procedures to ensure freight claims are processed and collected in a timely manner.
• Forecasts, identifies, and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action.
• Establishes and measures KPIs to drive performance for on‑time in‑full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements.
• Investigates cause analysis issues for problem reconciliation and leads corrective action for complaints related to transportation, logistics handling and warehousing of finished product.
• Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines. Provides senior management with periodic reports as designated.
• Directs staff to cohesively support strategic customer care service objectives, directs facility line‑management to enhance staff and team skills, and establishes team performance objectives.
• Ensures the company is in compliance with Federal and State regulations.

• A broad range of management skills is required with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning. Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Works independently and is comfortable working with complex and cross‑functional teams at all levels, both internal and external. Can interface and communicate effectively within the organization and with partners across the supply chain. Strong verbal and written communication skills with a demonstrated ability to engage and influence senior executives.
• Successfully manages effective deployment of resources, systems and personnel to enable achievement of organizational objectives. Extensive sourcing, negotiation, and human relations skills are required. Experienced in building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution.
• Demonstrated ability to work cross‑functionally with engineering, sales, operations, and other stakeholders to deliver and manage products/services. Demonstrated ability to think strategically with the ability to build and manage equally compelling operations. Proven ability to successfully thrive in an…