Claims Team Manager - Auto

Job Summary

This management position serves as an instrumental component of the day-to-day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, and technical and customer service best practices.

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g., file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.

• Bachelor’s degree or equivalent combination of education and experience.
• Preferred 4‑6 years of automotive claims handling experience.
• Required 1‑3 years of supervisory experience (preferred).
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid Driver’s License.
• Acceptable Department of Motor Vehicles record and minimum liability insurance issued by state.
• Chartered Property Casualty Underwriter – Insurance Institute of America (preferred).

Occasional travel to off‑site business meetings or conferences (5% proficiency).

$92,600.00 – $ per year. Eligible to participate in an incentive program based on the achievement of organization, team, and personal performance.

• Health coverage for medical, dental, vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

AAA is an Equal Opportunity Employer. The organization participates in E-Verify.