Claims Unit Manager – Catastrophe

Responsibilities

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports, and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people.
• Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needs to support an effective succession plan.
• Provide timely and responsive employee coaching and performance counseling.
• Travel as needed throughout the Auto Club Enterprises footprint – estimated 25%.

• Four‑year degree or commensurate experience highly desirable.
• Homeowner and Auto Claims leadership experience of 5+ years preferred.
• Technical experience includes 7 to 10 years of claims handling.
• Strong organization skills, planning and delegation.
• Strong communication skills are a must as well as excellent interpersonal skills.
• A valid driver’s license with safe driving records required.