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Root Cause Analytics Manager – Lead RCA Team
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-08-01
Listing for:
Newrez
Full Time
position Listed on 2026-08-01
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
Newrez is seeking a Manager of Root Cause Analysis to lead investigations of mortgage servicing complaints and drive corrective actions. You will oversee a team of RCA analysts, translate complaint trends into CAPs, and collaborate with Compliance, Legal, and Technology to reduce customer harm and regulatory exposure.
The role emphasizes cross‑functional leadership, executive reporting, and regulatory examination readiness, with strong focus on quality and timely remediation.
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