Program Manager - Store Experience & Activation

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands:
Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox,  and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us.

We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Program Manager – Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across stores and field leadership teams. Working closely with the Manager/Senior Manager of Store Experience & Activation, this role ensures that new initiatives evolve beyond launch activities into enduring programs that continuously deliver value for both team members and customers.

Serving as the bridge between activation and long-term program ownership, the Program Manager drives the sustainment, evolution, and optimization of key operational, team member, and customer experience programs. This role continually evaluates program effectiveness, identifies opportunities for improvement, and adapts solutions to meet changing business needs, field realities, and customer expectations.

The ideal candidate combines strong program management capabilities, retail operational knowledge, and a passion for creating practical solutions that improve team member effectiveness, customer experience, and operational excellence.
1. Program Sustainment & Evolution Partner with the Manager/Senior Manager to transition newly launched initiatives into scalable, sustainable programs that deliver long-term business value.

Evaluate launch materials, tools, training, communications, and operational processes and evolve them into evergreen resources that support ongoing field execution.

Own the long-term health, relevance, and effectiveness of assigned programs, ensuring they continue to meet business objectives and field needs.

Establish program governance, success metrics, and continuous improvement processes to support sustained adoption and performance.

Identify opportunities to enhance, expand, or simplify programs based on business changes, customer expectations, operational realities, and field feedback.

Develop repeatable frameworks that enable successful initiatives to scale efficiently across the organization.

Proactively monitor program performance and recommend strategic enhancements that improve execution, usability, and overall impact.

Serve as the primary steward of assigned programs, balancing consistency and standardization with evolving business requirements.
2. Program Development & Continuous Improvement Manage the lifecycle of assigned programs, including planning, implementation, sustainment, measurement, and optimization.

Regularly assess program effectiveness through business metrics, field feedback, and operational observations.

Identify opportunities to simplify processes, improve usability, and reduce operational burden for frontline teams.

Recommend and implement enhancements that increase adoption, execution consistency, and business impact.
3. Team Member Experience & Customer Experience Programs Support the development and maintenance of programs designed to improve the day-to-day experience of store team members and leaders.

Manage programs that enhance the customer experience delivered within stores, ensuring alignment with brand standards and operational capabilities.

Balance customer-facing objectives with operational realities to create solutions that are both impactful and executable.
4. Field Enablement…