VP of Final Mile Operations

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

Learn more at  This role has the ability to be domiciled out of any of our major markets (TX, OK, NC, SC, FL), but preference will be given to candidates residing in the Texas markets, specifically Dallas, Austin or Houston. Regular travel will be expected between field operations across the network.

The Vice President of Final Mile Operations is responsible for the overall performance, profitability, quality, and operational leadership of the Company's final mile delivery network. This leader owns operational execution across all markets, ensuring strong customer satisfaction, network capacity, regulatory compliance, and financial performance. Serving as the senior operational leader for a geographically dispersed organization, the Vice President drives consistent execution, operational standards, and continuous improvement across the network.

This role is accountable for delivering scalable growth while ensuring the organization consistently meets client expectations. The successful candidate is a field-oriented operator who combines strong financial acumen, data-driven decision making, and leadership capability to develop high-performing teams and build a culture of accountability and Operational Excellence.

• Operational Performance & Quality Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network.
• Own service performance across the network, including on-time delivery, completion rates, damage-free delivery, and Customer Satisfaction.
• Establish and maintain service, quality, and performance standards across all markets.
• Lead operating reviews and performance management processes to ensure accountability, consistent execution, and achievement of client service requirements.
• Maintain a disciplined approach to identifying and resolving service failures, customer complaints, claims, and performance issues.
• Lead initiatives focused on reducing damages, claims, delivery exceptions, and customer escalations.
• Ensure effective performance governance through KPI management, reporting, trend analysis, and operational visibility.
• Partner with cross-functional teams to strengthen operational controls, mitigate risk, and ensure adherence to all regulatory, client, and company requirements.
• Financial Performance Own the operating profit and loss statement, including revenue, direct costs, contribution margin, and annual budget performance.
• Maintain a comprehensive understanding of unit economics and the factors influencing business performance.
• Partner with Finance on forecasting, budgeting, financial performance management, and profitability analysis.
• Identify opportunities to improve profitability and address performance gaps.
• Drive profitable growth while balancing client requirements, service performance, and operational efficiency.
• Contractor Network Management Ensure sufficient qualified delivery capacity exists across all markets, including peak season planning and contingency coverage.
• Partner with Fleet Support Services to support local market recruiting and onboarding efforts that maintain a strong contractor pipeline.
• Model and ensure strong adherence between local operations and Fleet Support Services to maintain compliance with all contractor requirements, including contractual, licensing, insurance, screening, authority, and equipment standards.
• Execute contractor settlement, compensation, and incentive programs while providing operational feedback to improve contractor performance and network capacity.
• Lead contractor retention and engagement efforts that support network stability, capacity reliability, and market performance.
• Partner with cross-functional teams to ensure contractor activities align with established policies,…