Lead Production Associate Swing Shift

Lead Production Associate, I (Swing Shift)

Full-time Regular Manual Labor Coppell, TX, US

The Lead Production Associate, I is responsible for ensuring that all mailing jobs are assembled successfully and on time, according to customer requirements and company standard operating procedures, as well as coordinating with all Operations Departments to manage critical timelines during monthly peak production schedules.

• Prepares for production run by reviewing job docket instructions; ensures knowledge of details
• Performs basic, intermediate, and advanced machine set-up and operation for self and others
• Performs camera system set-up, operation; troubleshoots to determine causes and prevent machine malfunctions
• Performs quality checks, camera pulls, and handles machine diverts; checks diverts and other pulled pieces for damage and ensures integrity in all diverted materials
• Reconciles and balances job docket for accuracy; confirms quantities; ensures materials are properly inserted
• Follows Mailing Department Standard Operating Procedures; ensures consistent, uniform processes for enhanced performance and customer satisfaction
• Responsible and accountable for providing second signoff on operator documents, jobs and damages
• Able to identify special client requests; act on those instructions accordingly, and communicate the results
• Embraces technology and procedural changes and implements them into the daily process
• Actively uses the ETA Board to identify missing/late files; confirm drop dates and proactively escalates issues or concerns to the appropriate department
• Communicates throughout the day with operators about upcoming work, production challenges, special requests
• Demonstrates understanding of equipment and processes to the extent that they are able to train other employees on the points above
• Communicates throughout the day with the management team about upcoming work, production challenges, special requests

• Supports Mailing Supervisor; schedules the workload; meets project deadlines
• Recommends changes to improve efficiency and reduce cost
• Demonstrates leadership qualities; motivates the team to meet production objectives
• Creates a positive working environment for all operators; provides encouragement and motivation
• Consistently demonstrates professionalism in demeanor conversations with employees
• Recognizes opportunities with operational downtime; actively seeks to provide additional work or direct labor effort to the most appropriate department to achieve shift goals
• Seeks opportunities from Supervisor/Manager to develop their skills and those of the operators
• Able to effectively communicate across department lines to facilitate the operations objectives on behalf of the client
• Provides accurate and detailed communication to off shift personnel in support of the operation
• Supports other Mailing Operators with training, support and basic maintenance of all mailing equipment
• Able to act as front-line support for equipment basic maintenance and training
• Conducts training sessions with operators; ensures safety guidelines and Standard Operating Procedures are followed
• Fosters a positive working environment; provides encouragement and motivation for the team
• Able to effectively communicate with third-party vendors to resolve equipment issues and facilitate the operations objectives

• Performs other Mailing Department related job tasks
• Helps and assists other Operations divisions with their job tasks when available; demonstrates a collegial, supportive approach

High School Diploma or GED required

• Prior experience and training with InfoIMAGE
• Excellent attention to details; highly organized and procedural in thought process
• Able to maintain a calm demeanor during peak production periods and stressful situations
• Able to work and add to a collaborative environment
• Proficient in Microsoft applications
• Excellent verbal and written communication in a clear, concise manner
• Must demonstrate positive leadership qualities

• Multi-limb and eye-hand coordination
• Able to stand, bend, reach, stoop and lift boxes up to 50 lbs.
• Able to lift and move boxes and materials 50% of the work day
• Able to walk and stand for a full work day
• Able to work in a fast-paced environment / multi-tasking with organization and efficiency
• Able to work overtime as needed
• Able to travel locally
• Possesses a valid driver's license and is insurable

Shift: 2nd

Shift: 1:00 PM - 9:30 PM CST, Monday - Friday
Overtime/Month-End: 3:00 AM - 3:30 PM CST