Insert Operator - 3rd shift; Evening

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast‑growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE Our office in Dallas, TX is looking for a hardworking and reliable Insert Operator to join our team! The role entails managing the automated finishing and post‑finishing machinery to fulfill the daily mailing needs for different projects. Your duties include running folding and insertion equipment to efficiently organize and enclose invoices and statements in envelopes, as well as assisting with the routine upkeep and operation of the machinery.

Location and Shift Facility address: 955 Freeport Pkwy #200, Coppell, TX
Shift: Sunday to Friday from 10:30 pm–6:00 am

• Operating Pitney Bowes (PB) APS/MPS intelligent mail insertion equipment
• Following QoS procedures
• General upkeep of operator area
• May be required to work overtime
• Documenting QoS checks
• Balancing all jobs
• Follow instructions from shift leader
• Be punctual for shift
• Operate folding and insertion machines to process high volumes of invoices and statements
• Collaborate with team members to meet production targets and deadlines
• Set up machines based on job specifications, including adjusting folding settings, inserting documents, and ensuring proper alignment
• Works with Senior Machine Operators and the Lead Operator while learning the makeup, operating procedures and safety procedures
• Assists with operations and general maintenance of equipment
• Adheres to Standard Operating Procedures (SOP), Quality Test Methods (QTMs), and Quality Assurance (QA) processes
• Conduct regular quality checks to ensure that the folded documents are correctly inserted into envelopes and that all inserts are accurate and complete
• Follow established procedures and guidelines to maintain security and confidentiality of sensitive documents
• Prepare and tray each job correctly for delivery to the Post Office with appropriate paperwork
• Ultimately assume responsibility for the performance, process, and quality of the assigned sorter/verifier
• Properly communicate finishing/quality concerns, service level statuses, and equipment performance issues to the appropriate personnel
• Monitor machine performance and make adjustments as necessary to maintain optimal efficiency
• Report any machine malfunctions or major issues to maintenance personnel for timely resolution
• Perform routine maintenance tasks on machines, including cleaning, and troubleshooting minor issues
• Ensure the accuracy of sorting and insertion based on predefined criteria
• Maintain a clean and organized work area to ensure a safe and efficient work environment
• Other duties may be assigned

• High school Diploma or equivalent
• At least 2 + years of experience operating a machine
• Basic mechanical aptitude to perform routine machine maintenance and troubleshoot minor issues
• Technical knowledge of machinery
• Multi‑tasking abilities
• Prior experience operating folding and insertion machines is preferred, but not mandatory
• Strong attention to detail and ability to maintain accuracy in a high‑volume production environment
• Ability to follow instructions and work independently with minimal supervision
• Excellent organizational and time management skills to meet production targets and deadlines
• Effective communication skills to collaborate with team members and report any issues or concerns
• Physical stamina to stand for extended periods and lift moderate weight boxes