ECommerce Customer Business Manager

About the role

Do you have experience in Consumer Packaged Goods (CPG) and feel up for a new challenge and an opportunity to advance your career? At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!

We are seeking an E-Commerce Specialist to bridge the gap between coordination and account management. This role will focus on independently managing day-to-day e-commerce operations, providing analytical insights, and supporting strategic account planning. You will contribute to sales growth by owning key operational elements, improving online presence, and supporting promotional strategies across major e-commerce platforms. This position requires strong analytical capabilities, attention to detail, and the ability to collaborate across internal teams and external partners.

It is a growth role designed for someone ready to move beyond coordination into partial account ownership and strategy execution.

• Conduct ongoing business analysis, including weekly sales reporting, trend identification, and promotional performance measurement; provide actionable insights to account managers.
• Manage product catalog accuracy and content optimization (SEO, images, product descriptions) to drive online conversion and customer satisfaction.
• Develop and execute promotional and marketing tactics in partnership with Account Managers, evaluating ROI and providing recommendations for improvement.
• Partner with internal teams (Brand Marketing, Supply Chain, Creative, Digital Marketing) to ensure seamless execution of online initiatives.
• Monitor and track trade spend allocations and promotional budgets to ensure efficiency.
• Provide recommendations on product mix, pricing, and promotional tactics based on performance analysis.
• Participate in customer meetings, supporting account managers with data-driven insights and contributing to strategic discussions.
• Assist in forecasting and sales demand, ensuring alignment with business planning cycles.
• Serve as a point of contact for operational issue resolution with retailer partners, escalating complex matters to the Key Account Manager as needed.
• Coordinate the Harvest team, ensuring accurate execution of daily operational tasks
• Act as a resource for Coordinators, sharing best practices and helping streamline team processes.

• Bachelor’s Degree
• 2–3 years of experience in e-commerce or CPG-related roles (e.g., sales support, category management, demand planning, or digital retail operations)
• Strong interpersonal skills and ability to multitask and prioritize work within a fast‑paced environment.
• Excellent communication, collaboration, and interpersonal skills.
• Analytic experience and curiosity.
• Able to work independently and in a confident professional manner.
• Attention to detail and effective time management skills.
• Experience using MS Office including Word, PowerPoint, Excel, and Outlook.
• Knowledge of e-commerce trends and digital marketing fundamentals.