Quality Compliance Manager

JOB SUMMARY

Quality Compliance Manager is responsible for implementing and executing the quality assurance program for At Home to improve product quality and performance, and to increase consumer satisfaction when purchasing all At Home products. This position reports to the Director of Quality Assurance. It will manage the daily documentation of product performance and compliance, and overall product quality. The person will contribute to product specification development, collaborate with the Quality Compliance team on third‑party testing and execution of At Home’s quality and performance standards, and handle factory management.

• Manage quality assurance system to ensure At Home products meet or exceed expectations
• Collaborate with cross‑functional teams (e.g., R&D, manufacturing, legal) to integrate compliance requirements into product development processes and product lifecycle management.
• Conduct regulatory assessments and gap analyses to identify compliance risks and opportunities for improvement.
• Oversee product testing and certification processes, coordinating with third‑party testing laboratories, product partners, and factories.
• Develop and maintain minimum quality and performance specifications for various product categories to ensure conformance and consistency.
• Create and manage quality reporting that supports corporate quality improvement strategies for factories and products.
• Maintain compliance documentation, including technical files, test reports, certificates of conformity, and regulatory submissions.
• Monitor regulatory developments and industry trends to stay informed of changes that may impact product compliance requirements.
• Provide regulatory guidance and support to internal stakeholders, including training on compliance requirements and best practices.
• Monitor supplier performance and alert Merchandising of non‑compliance, working with the Quality Compliance team to develop corrective action plans and report findings via established channels.
• Help develop and utilize vendor scorecards to track key vendor and third‑party service provider performance metrics.

• Bachelor’s degree in engineering, mathematics, or a related technical field preferred. Equivalent experience considered.
• Minimum of 5 years of experience in leading product quality or regulatory affairs, product compliance, or a related field within the consumer products industry.
• Some international travel required.
• Experience implementing and improving product quality processes and standards with measurable results in a factory environment.
• In‑depth knowledge of state and federal regulatory requirements for children’s products and toys such as CPSIA, ASTM F963, California Proposition 65, NIST/UPLR packaging and labeling requirements, USDA, FDA for food contact/cosmetics/medical device registration, and EPA.
• Knowledge of product safety standards including ASTM requirements for furniture, candles and candle holders, and textile products.
• Experience with consumer goods performance testing and industry standards organizations such as ASTM International, AATCC, ISO.
• Experience working with international vendors preferred.
• Excellent customer service skills.
• Ability to multi‑task, prioritize, meet deadlines and work in a fast‑paced environment.
• Self‑motivated and works well under pressure.
• Thrives in challenging and rapidly changing environments.
• Able to work in a hybrid setting: 2 days remote, 3 days in office.

Discover At Home, the Home and Holiday Décor Superstore with endless aisles of must‑have styles at prices so low you won’t believe it. We are a dynamic, fast‑paced retail brand with exciting career opportunities offering growth and a fun job you’ll love. Our 260+ retail stores across 40 states, distribution centers, and a modern corporate headquarters in Coppell, TX, provide open positions that value imagination and diversity, giving people the opportunity to explore, grow, and help shape our future.

• Must be able to remain stationary at a desktop workspace for extended periods of time.
• Ability to move about an office environment.
• Some international travel required.

At Home is proud to offer competitive benefits for non‑temporary positions, including but not limited to:

• 401(k) with employer match
• Dental, Vision, Life, and Disability Insurance
• 25% store discount (seasonal TMs included)

• Medical Insurance
• Flexible Spending Accounts
• Paid Time Off, Holidays, and Volunteer Time