Foreclosure Quality Assurance Specialist

Foreclosure Quality Assurance Specialist

The Foreclosure Quality Assurance Specialist is responsible for overseeing and executing quality assurance activities within the foreclosure process, ensuring strict adherence to statutory requirements, regulatory standards, and company policies. This role manages foreclosure workflows, driving efficiency and accuracy to meet established timelines and enhance attorney performance.

The Specialist will play a key role in fostering a culture of collaboration, accountability, and operational excellence while maintaining a strong focus on customer service and satisfaction. Success in this role requires building and sustaining strong partnerships with internal business teams as well as external legal counsel.

The Foreclosure Quality Assurance Specialist reports directly to the Foreclosure Supervisor.

• Conduct foreclosure referral eligibility quality review prior to referral to foreclosure counsel.
• Verify accuracy of all financial figures required in the foreclosure processes by conducting a quality review prior to submission to foreclosure counsel.
• Conduct quality review of pre-sale checklists to ensure scheduled foreclosure sales meet all compliance guidelines.
• Verify accuracy of foreclosure documents prepared by foreclosure counsel, prior to submission to document executor.
• Ship all executed documents to foreclosure counsel timely.
• Manage operational and exception reports to monitor workflow, identify risks, and drive efficiency.
• Prioritize and manage assigned work to ensure timely, accurate resolutions for both internal and external partners.
• Adhere strictly to departmental and company policies, always maintaining compliance.
• Perform additional duties as assigned by management.

• Required:
  • 2+ years of Foreclosure experience
  • Excellent communication skills
  • Ability to work independently and carry out assignments
  • Microsoft experience, specifically Excel
• Preferred:
  • 1 year of Mortgage Servicing experience
  • GSE and Government experience
  • Loan Sphere and MSP experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

• Fort Mill, SC
• Coppell, TX

• Non-Exempt

• None