Bankruptcy Quality Assurance Specialist

Job Title

This position provides quality control, audit oversight and risk identification for the functions performed within the Bankruptcy department.

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

• High school diploma or equivalent, required.
• Bachelor's degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.

• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to effectively interact with managers and members of the functional areas including but not limited to Bankruptcy and compliance.
• A self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Able to work with minimal supervision.
• Ability to meet timelines.
• Must possess excellent attention to detail and problem-solving skills.
• Above average skills in quality and production rates.
• BKFS/Loan Sphere experience required.
• Proficiency in Microsoft Office - Outlook and Excel.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.