Customer Solutions Specialist

Overview

Our full-time positions involve sales on the phone, chat, and email. We are currently hiring for a full‑time Customer Solutions Specialist. Schedules may include daytime, evenings, and weekends, up to 40 hours per week.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space, and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• On the phone: engaging in thoughtful conversations with customers while enhancing the customer experience.
• On the phone: designing custom spaces.
• On the phone: offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• On the phone: balancing multiple priorities and using good judgment to manage time.
• In chat and email: engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• In chat and email: designing custom spaces.
• In chat and email: balancing multiple chats.
• In chat and email: offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to benefits information and company updates.
• Competitive sick pay and PTO plan.
• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
• Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays, gym membership discounts, and a qualified transportation benefits program.
• Discount on our products, merchandise, custom spaces, services, gift cards, and pet insurance.
• Service awards, retirement gifts, and recognition for daily contributions.
• Employee Resource and Affinity Groups participation.

• You love to engage with people and strike up a conversation.
• You have a heart for service and enjoy selling.
• You are eager to learn how technology and selling work together.
• You take pride in your work and your store.
• You love juggling multiple tasks and balancing priorities.
• You are comfortable with the Internet, e-commerce, and have excellent computer skills.
• You understand that retail is an ever‑changing industry and remain flexible.
• Six months of call center experience preferred.
• You want to delight people and share that at The Container Store.

The Container Store promotes a smoke‑free, drug‑free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act. State Specific Notices apply.