Call Center Travel Consultant

Call Center Travel Consultant

A Love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi‑task in a fast‑paced environment, demonstrated proficiency in navigating computers and various programs;

must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel.
• Shares knowledge and expertise from personal experiences and/or educational study trips.
• Develops long‑standing relationships with members and builds referral and repeat business.
• Makes appropriate recommendations to ensure the trip experience exceeds expectations and is tailored to the member's expectations.
• Cross‑sell relevant products to enhance the trip experience (AAA Member Rewards Credit Card, etc.) and identify theft referrals.
• Participates in training and progresses toward leadership opportunities, including evaluations in sales, customer service, administration, operations, up‑selling, cross‑selling, and goal attainment.

• High school diploma required; prefer a 2‑ or 4‑year college degree.
• Pass a comprehensive criminal background check and a drug screening.
• At least 2 years of successful retail sales, banking, or leisure travel agency experience in a goal‑oriented environment.
• Available to work most Saturdays and some evenings.
• Computer savvy: ability to navigate multiple systems and web browsers, Microsoft Office, and type at least 30 WPM.
• Organized with a strong sense of paperwork.

• Health coverage for medical, dental, vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states and serving more than 18 million members. We offer extensive training, recognition programs, incentives for trips, cash and prizes, company‑sponsored IATAN cards, personal travel opportunities, and quarterly bonuses for achieving production tiers.

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.