Membership Retention Agent

Overview

Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

• Bachelors equivalent combination of education and experience.
• 4-6 years membership sales or related experience. Preferred.
• Professional communication skills required, both written and oral.
• Demonstrated ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Remarkable benefits:
Health coverage for medical, dental, vision; 401(K) saving plan with company match AND Pension;
Tuition assistance; PTO for community volunteer programs;
Wellness program;
Employee discounts (membership, insurance, travel, entertainment, services and more!).

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win.

All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer