Enterprise Account Representative II

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you skilled at connecting business clients with the right solutions over the phone? Join Spectrum as an Enterprise Account Representative II, where you'll recommend fiber-based services to commercial customers and build lasting relationships while driving revenue growth. Your consultative approach will help businesses thrive and ensure Spectrum remains a trusted provider for enterprise clients.

• Deliver exceptional customer satisfaction and professionalism during every sales interaction
• Achieve weekly and monthly sales goals using effective selling techniques
• Engage marketing-generated leads through standard phone and email strategies
• Qualify prospects, request site surveys and submit ROI analyses to sales management
• Present and explain Spectrum's fiber services to prospective and existing customers
• Promote current marketing campaigns and communicate product advantages versus competitors
• Collaborate with other departments to resolve customer issues and support business objectives

• Office environment

• High school diploma or equivalent

• 6+ months of experience working with customers

• Ability to read, write, speak and understand English
• Persuasive presentation skills to address objections and close sales
• Commitment to high-quality customer service
• Competitive drive to achieve daily, weekly and monthly goals
• Strong organizational skills and solid work ethic
• Adaptable interpersonal and sales approach for each customer
• Proactive in self-development and receptive to coaching
• Efficient navigation across multiple screens and complex data systems
• Proficient typing and data entry skills
• Familiarity with Windows or Apple operating systems, internet browsers and email applications

• Some college or college degree preferred

• 6+ months of call center employment preferred
• 6+ months of commission-based sales experience preferred
• 6+ months of working with a computerized system as a core part of the job function preferred

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.