Call Center Travel Consultant

Call Center Travel Consultant

Discovering the World
- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi‑task in a fast‑paced environment, demonstrated proficiency in navigating computers and various programs, good written and oral communication skills and a continuous learning mindset.

• Sells international and domestic travel packages, including cruises, land packages, travel itineraries, air, car and hotel.
• Shares knowledge and expertise from personal experiences and/or education study trips.
• Develops long‑standing relationships with members and builds referral and repeat business.
• Makes appropriate recommendations to ensure the trip experience exceeds expectations and is tailored to the member’s needs.
• Cross‑sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identifies theft referrals.

• Extensive training through The Auto Club University.
• Regular recognition through company programs and incentives for trips, cash and prizes.
• Company‑sponsored IATAN cards providing exclusive travel consultant discounts.
• Personal travel opportunities at discounted pricing.
• Corporate insurance product benefits.
• Paid educational study trips for career development.
• Quarterly incentives/bonuses for achieving established production tiers.

• High school diploma required; preference for 2‑ or 4‑year college degree.
• Pass a comprehensive criminal background check and thorough urine sample drug screening.
• Preference for candidates with at least 2 years of successful retail sales, banking experience or leisure travel agency experience in a goal‑oriented environment.

• Travel is not just a hobby; it’s a passion.
• Available to work most Saturdays and some evenings to support goal achievement.
• Complete the Travel Consultant Trainee program, which includes travel for training.
• Driven by sales and exceeding goals.
• Computer savvy, able to navigate multiple systems and web browsers, Microsoft Office, and type at least 30 WPM.
• Comfortable with paperwork and highly organized.

• Health coverage for medical, dental, vision.
• 401(K) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services and more.

AAA is an Equal Opportunity Employer.

Our organization participates in E‑Verify.