Merchant Growth Specialist

Inside Merchant Growth Specialist (IMGS)

The Inside Merchant Growth Specialist drives same‑store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance.

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
• Increase merchant utilization, reactivation, and retention
• Build and maintain strong relationships with merchant partners
• Proactively identify and address performance or engagement gaps
• Coach merchants on sales strategies to increase financing adoption
• Monitor trends and intervene to sustain production growth
• Execute 65–75 daily outbound calls to drive engagement
• Maintain accurate CRM tracking and manage a prioritized pipeline

• Proven sales experience:
  At least one year of inside sales or phone sales experience.
• Consistent work history, verifiable on resume.
• Ability to perform basic math calculations proficiently.
• Ability to multi‑task in a fast‑paced environment.
• Computer literate and able to operate common office machines.
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Bilingual applicants strongly encouraged.

• Consistent activity and disciplined outreach.
• Effective coaching that drives merchant performance.
  
  Ownership of portfolio growth and results.

You will play a critical role in driving revenue growth by strengthening merchant partnerships and increasing program utilization.

First Cash Holdings, Inc. is an Equal Opportunity Employer. Persons with disabilities are provided reasonable accommodation. Contact Human Resources at  or (800)645‑2611 Ext. 1 for accommodations.