Call Center Travel Consultant

Discovering the World – One Member at a Time!

A love of travel attracts many people to the field, but to succeed as a Travel Consultant, you must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful consultants have a strong sales drive, organizational skills, an eye for detail, the ability to multi‑task in a fast‑paced environment, and proficiency in navigating computers and various programs.

You must possess good written and oral communication skills and a desire for continuous learning.

• Sells international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel.
• Shares knowledge and expertise from personal experiences and/or education study trips.
• Develops long‑standing relationships with members and builds referral and repeat business.
• Makes appropriate recommendations to ensure the trip experience exceeds expectations and is tailored to the member’s needs.
• Cross‑sells relevant products to enhance the trip experience, such as the AAA Member Rewards Credit Card, and identifies theft referrals.

• A high school diploma is required; a 2‑ or 4‑year college degree is preferred.
• You must be able to pass a comprehensive criminal background check and a thorough urine sample drug screening.
• We prefer candidates with at least 2 years of successful retail sales, banking, or leisure travel agency experience within a goal‑orientated environment.

• Travel is not just a hobby or wish; it’s your passion.
• You must be available to work most Saturdays and some evenings.
• We prepare all of our Travel Consultant Trainees for their new role, including training that may require some travel.
• You are driven by sales and exceeding goals.
• You are computer savvy, comfortable navigating multiple systems and web browsers, Microsoft Office, and can type at least 30 WPM.
• You have a strong, organized relationship with paperwork.

• Health coverage for medical, dental, vision.
• 401(k) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more!).

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17 000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting diverse cultures, backgrounds, personalities and strengths creates a team capable of delivering legendary, lifetime service to our members. With our brand recognition, long‑standing reputation since 1900 and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E‑Verify