Operational QA; Correspondent Management Associate – Hybrid; R0057534

Operational QA (Correspondent Management Associate) – Hybrid (USA) R0057534 | FCC | HQ FCOE – LS/C T Corporation System - Wolters Kluwer

The correspondent network is responsible for performing search, filing, and document retrieval services for the entire GRC Service operation. The Operational QA (Correspondent Management Associate) serves as the main point of contact for over 500 external field UCC correspondents in the network (in addition to managing the international network). The Operational QA (Correspondent Management Associate) performs with minimal supervision and is responsible for recruiting, acquiring, training, and retaining a national and international network of external correspondents.

Additionally, the Operational QA (Correspondent Management Associate) is responsible for handling all accounting functions as related to establishing and maintaining Secretary of State and County accounts, overdue correspondent invoices, as well as the set up and maintenance of correspondent records within the Fulfillment Database.

The Operational QA (Correspondent Management Associate) utilizes multiple resources to research and locate new correspondents as well as research the requirements of new and existing products in order to route these products to the appropriate correspondent via the Fulfillment Database and Order Central, the UCC order management system. The Operational QA (Correspondent Management Associate) effectively communicates correspondent and jurisdictional related events to the UCC service teams.

8am to 5pm CT

Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Fulfillment and work under the leadership of the Sr. Director of Fulfillment Op. This role is a part of FCC | CLC - C T Corporation System
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