Security Support Specialist

Job Description:

The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company’s physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support.

This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.

• Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.
• Be a first responder to store, operations and corporate security needs.
• Provide administrative support for all store security equipment and security personnel.
• Assist in providing premium cost-effective security equipment and programs.
• Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.
• Act as a liaison between vendors and field operations.
• Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.
• Assist with and maintain vendor relations and associated expense control.
• Liaison between Security and IT/Networking.
• Assist Legal, Risk, and Licensing as necessary.
• Monitor, report, and address false alarm activations and fines.
• Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.
• Assist in monitoring/reviewing billing to ensure accuracy and timeliness.
• Assist in researching disputes in billing and service issues.
• Provide continual field coaching and support on proper use and care of all security equipment.
• Provide video documentation upon request to law enforcement and internal departments.
• Provide support in response to robberies, burglaries, security guard deployment, and other security needs.
• Gain and maintain knowledge of industry trends, current security issues, and related technology.
• Perform other duties and special projects as assigned.

• College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Requires strong multitasking and organizational skills.
• Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.
• Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.
• Genetec knowledge or certification highly regarded.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills with strong attention to detail and organization.
• Authorization to work in the U.S. is required.
• Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.
• Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.
• Maintain strict confidentiality and professionalism while handling sensitive information.
• Able to maintain a professional appearance.

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our…