Field Service Technician - Coppell, TX area; on-site

Position Overview

WE ARE HIRING A ON-SITE FIELD SERVICE TECHNICIAN IN COPPELL, TX!

The Field Service Technician will provide support to our customers and deliver on all services and offerings that Entrust contracts with our customers. They provide both preventative and emergency maintenance, ensuring equipment at customer sites is in proper working order. The Technician will perform the accountabilities detailed below and other duties as assigned.

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

• Perform high quality preventative and emergency maintenance services on Entrust equipment.
• Work with a high degree of autonomy, testing, diagnosing, and resolving issues on systems that may include electromechanical components.
• Maintain accurate and proper trunk inventory levels.
• Follow established processes for service activity reporting and call management.
• Accept, organize, and respond to service calls using a dispatch system.
• Interact with customer operations staff and display a positive, reliable attitude.
• Resolve most situations independently, demonstrating strong customer relationship skills.
• Continuously improve customer relations, adjusting to customer culture in communication, dress code, and compliance while modeling Entrust values.
• Participate in company-sponsored personal development and quality initiatives.
• Complete all required Entrust training and development courses.
• Develop competency in required applications to use diverse software and systems confidently.
• Assist less experienced personnel with difficult repair problems.
• Share ideas, problem resolution successes, and suggestions for process improvement.

• High School Diploma/GED or equivalent.
• Minimum of 2 years of electromechanical technician experience.
• Proficient problem‑solving and troubleshooting skills.
• Proficient with PCs, current operating systems, and relevant software applications.
• Willingness and ability to drive to several customer sites daily.
• Willingness and ability to work flexible hours/shifts, assignments, and travel when required, including temporary off‑site short‑term assignments.
• Willingness to be on‑call.
• Ability to lift up to 70 lbs and spend the majority of the shift bending, stooping, walking.
• Overtime as required.

• Associate’s degree in Electronics or related field or equivalent verifiable training.
• Additional electromechanical technician or field service experience.
• Entrust central issuance.
• Advanced technical education.
• Proficiency in electro‑mechanics, digital electronics, and software required to maintain Entrust and third‑party products.
• Skilled with tools and electronic test equipment.

The anticipated starting base pay for this position is: $22.68–$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to pay, eligible colleagues and their dependents receive comprehensive health and well‑being programs including medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.