Commercial Laundry Equipment Field Service Specialist

A day in this role

You start your morning at home in the Dallas, TX area. A dispatch ticket pings your device and you roll out in a company-supplied service vehicle, tools organized and diagnostics ready. First stop: a fitness center with a washer that won’t spin. You trace the issue using electrical testing tools, review the schematic, swap a failed component, and verify operation. Next, you’re off to a hospital to fine-tune an ironer, then a motel to troubleshoot a vended dryer.

Throughout the day, you communicate clearly with customers, document your time and materials, and log mileage and fuel purchases so every detail is accurate.

By afternoon, you’re on the phone with the service manager and parts department to confirm a backordered item, then coordinating with a vendor for a programming update. Before you head home, you assist an install crew with a delivery and ensure your tools and vehicle are inspection-ready for tomorrow. If this mix of mechanical problem-solving, customer interaction, and independent fieldwork sounds ideal, you’ll fit right in with Alliance Laundry Systems Distribution.

What you’ll take on Diagnose and repair commercial laundry equipment across On-Premises Laundry and Vended environments (washers, dryers, ironers, and more)
Install and replace parts; verify system performance after service

Record service details precisely (time, materials) and keep meticulous travel logs (mileage, fuel)
Communicate progress and findings with customers to ensure satisfaction

Collaborate with the service manager, parts department, and vendors for seamless job completion

Maintain company-supplied tools, equipment, and service vehicle

Support installation crews with equipment installs and deliveries as needed

Tackle additional tasks that keep the department running efficiently

What you bring

Education & experience

High school diploma or equivalent2+ years of mechanical repair experience (commercial laundry exposure preferred, but not required); comparable education/training/experience considered

Hands-on familiarity with electrical testing gear and other diagnostic/programming tools

Experience using telephone and email/ticketing dispatch systems for customer support preferred

Comfortable with MS Outlook, Word, and Excel (preferred)
Skills & strengths

Strong electro-mechanical aptitude; able to read and interpret electrical and mechanical drawings

Organized and detail-focused; capable of self-managing multiple assignments and deadlines

Clear written and verbal communicator with strong interpersonal skills and a positive, professional demeanor

Resilient in the face of ambiguity and change; proactive self-starter with tenacity

Travel

Frequent travel within the assigned Dallas-area territory

Occasional overnight travel for special projects

Physical & standard requirements

Regularly involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine manual work

Lift/carry/push/pull up to 50 lbs frequently; assistive devices are provided for heavier items

Requires talking, hearing, and frequent hand use for tools and controls; includes extended computer-based tasks, close vision, and focus adjustment

Valid driver’s license required; a company vehicle may be provided

Clean Motor Vehicle Record required

Who thrives here

The people who thrive at Alliance Laundry Systems Distribution take pride in their craft and look for efficient, customer-first solutions. Our team lives the DRIVE values:

Dedicated:
Follows through on commitments. Strong say/do Respectful:
Acts with integrity and values diverse perspective

Innovative:
Always looking for a better way; leads change

Versatile:
Adapts quickly to changing circumstances. Demonstrates agility

Engaged:
Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs
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