Specialist, Automation Systems

Job Description

Specialist, Automation Systems

The SA Digital Automation Technician works within a designated Service Advantage Partner location as a resident on‑site Service Technician. He/she services and repairs a variety of Partner‑sold equipment at customer locations. The Digital Automation Technician will perform robotic, workstation, and partner‑structure preventative and break‑fix maintenance while managing priorities on all daily activities. He/she demonstrates technical expertise and provides a full range of servicing and repair the following Partner‑agreed on Standard Operating Procedures.

He/she works with the Partner Support team to proactively identify issues impacting operations and address them during planned downtime windows. The overall job function will be to perform as a front‑line automation system support technician.

• Performs repair of automation equipment, bots, or systems by utilizing specific mechanical, electronic, electro‑mechanical, and robotics skills.
• Demonstrates high level of proficiency in their area of expertise as well as taking on a lead / coordinator role as needed/directed.
• Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems.
• Performs automation system triage, addresses hardware failures, and resolves system issues.
• Diagnosing problems using repair manuals or parts catalogs as necessary; utilizing hand tools, power tools, hoists, and other equipment.
• As a specialist, provides 2nd level technical support to other technicians.
• Identify repair needs to eliminate ongoing and future failures.
• Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement.
• Responsible to achieve customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance.
• Documents maintenance activities utilizing clients’ Maintenance Management System.
• Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair.
• Provides partner level direct communications and interaction.
• Completes technical training on equipment as required.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on assigned automation systems.
• Reviews all technical information about supported products, including new and updated information as it becomes available.
• Performs all safety procedures and follows established safety guidelines including lockout‑tag‑out.
• Required to perform other duties related to Partner Support as assigned.

• Associate degree or 4 years apprenticeship or equivalent experience or training in the robotics, mechanical, mechatronics, or electrical fields.
• Serves as a role model and always exhibits professional appearance and behavior, under the most difficult situations.
• Experience and proficiency in the following areas:
• Automated systems and software‑based controls.
• Electrical and electronic principles.
• Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
• Blueprint and electrical schematics interpretation.
• Knowledge of CMMS (Computerized Maintenance Management System) programs.
• Preventative maintenance procedures.
• Industrial PC literacy.

• Degree from a vocational school or college with a focus in the robotics, mechanical, or electronics fields.
• Demonstrated ability to multi‑task and prioritize many different projects and workloads.
• Ability to work independently.
• A high degree of physical dexterity.
• Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.
• Must be highly self‑motivated and customer‑centric.

• Requires excellent working knowledge of electro‑mechanical devices and electronics.
• Requires expert knowledge of assigned equipment.
• Skilled methodical approach to problem resolution.
• Possess…