Operations Agent

Operations Agent# Operations Agent Coppell, TX 75019## Description

Position Summary:

The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship. The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation. Load outbound trucks, reconcile piece count and condition of cargo to corresponding documents, process cargo in warehouse for consolidation on outbound trailers and /or local delivery with regard for safety of cargo, personnel and company equipment.

Duties and Responsibilities:

· Assist answering incoming phone calls, e-mails and respond to customer’s requests
· Supervise the loading of trucks
· Taking bookings from customers
· Track shipments and communicate with clients about the shipment’s progress
· Schedule pick-ups and deliveries
· Update shipments in Trans Soft
· Review the Work Day file for outstanding pickups
· Cultivate a positive and enduring relationship with Customers / Vendors / Co-Workers
· Must be able to work in a very fast pace environment
· Must be able to multi-task
· Accurately receive cargo – record dims and weight of each shipment
· Inspect cargo for damages and address exceptions
· Responsible for staging cargo efficiently in the warehouse
· Offload and load both inbound and outbound cargo
· Comply with all safety and security procedures and TSA regulations
• Inspect Cargo for damages - address exceptions  
• Responsible for Cargo Stage  
• Off load and load of Cargo, Loading of LTL Truck Load  
• Weight and dim of freight  
• Load balance on over the road trailers  
• Comply with all security and safety procedures  
• Comply with TSA cargo regulations## Qualifications Knowledge, Skills, and Abilities:
· Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)
· 10-key by touch.
· Accurate data entry skills
· Strong mathematical skills
· Knowledge of principles and processes for providing excellent customer service.
· Detail oriented with strong organizational skills.
· Knowledge of import and export documents
· Bilingual – Spanish/English preferred.
· Strong communication skills, both written and verbal
• Operating knowledge of warehouse equipment: load levelers, warehouse doors, pallet jacks,   hand trucks, forklifts  
• Knowledge of warehousing operations  
• Knowledge of weight restrictions and requirements for load balance on over the road trailers  
• May be required to work overtime if mandated by operational needs.

• Problem resolution and reasoning ability  
• Ability to work in a fast pace environment  
• Be organized and prioritize work, multitask  
• Knowledge of MS office (Word, Excel, Outlook), and Internet savvy  
• Have initiative, be proactive and able to work independently and with others  
• Must be receptive to instructions and work with a sense of urgency  
• Bilingual Spanish is required  
• Must be able to pass an intensive background check

EXPERIENCE:

• Requires at least 3-4 years in a warehouse environment, and 2-3 years LTL truckload  
• Requires gas forklift and electric pallet jack experience
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