Operations Agent

Position Summary:

The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship. The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation. Load outbound trucks, reconcile piece count and condition of cargo to corresponding documents, process cargo in warehouse for consolidation on outbound trailers and /or local delivery with regard for safety of cargo, personnel and company equipment.

Duties and Responsibilities:

Assist answering incoming phone calls, e-mails and respond to customer’s requests

Supervise the loading of trucks

Taking bookings from customers

Track shipments and communicate with clients about the shipment’s progress

Schedule pick-ups and deliveries

Update shipments in Trans Soft Review the Work Day file for outstanding pickups

Cultivate a positive and enduring relationship with Customers / Vendors / Co-Workers Must be able to work in a very fast pace environment

Must be able to multi-task Accurately receive cargo – record dims and weight of each shipment

Inspect cargo for damages and address exceptions

Responsible for staging cargo efficiently in the warehouse

Offload and load both inbound and outbound cargo

Comply with all safety and security procedures and TSA regulations

Inspect Cargo for damages - address exceptions

Responsible for Cargo Stage Off load and load of Cargo, Loading of LTL Truck Load Weight and dim of freight

Load balance on over the road trailers

Comply with all security and safety procedures

Comply with TSA cargo regulations

Knowledge, Skills, and Abilities:

Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)10-key by touch.

Accurate data entry skills

Strong mathematical skills

Knowledge of principles and processes for providing excellent customer service.

Detail oriented with strong organizational skills.

Knowledge of import and export documents

Bilingual – Spanish/English preferred.

Strong communication skills, both written and verbal

Operating knowledge of warehouse equipment: load levelers, warehouse doors, pallet jacks,hand trucks, forklifts

Knowledge of warehousing operations

Knowledge of weight restrictions and requirements for load balance on over the road trailers

May be required to work overtime if mandated by operational needs.

Problem resolution and reasoning ability

Ability to work in a fast pace environment

Be organized and prioritize work, multitask

Knowledge of MS office (Word, Excel, Outlook), and Internet savvy

Have initiative, be proactive and able to work independently and with others

Must be receptive to instructions and work with a sense of urgency

Bilingual Spanish is required

Must be able to pass an intensive background check

EXPERIENCE:

Requires at least 3-4 years in a warehouse environment, and 2-3 years LTL truckload

Requires gas forklift and electric pallet jack experience
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