Air Import Operations Agent III

International Operations Agent

The International Operations Agent is responsible for coordinating the day-to-day air export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

Responsibilities include:

• Working with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
• Preparing profitable quotations accurately.
• Completing shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing and operational milestone updates.
• Coordinating the day to day air export of products, including reviewing orders and documents.
• Tracking and communicating all delays, damages, problems, and working to resolve customer issues.
• Being responsible for all aspects of air export international operations such as customer service, data entry of shipments, operations, and billing.
• Managing all aspects of tracking shipments to ensure shipment is moving as scheduled and updating system immediately upon verification. Identifying and rectifying if a shipment has deviated from its schedule.
• Coordinating recovery/delivery schedules with various cartage agents and international partners.
• Partnering with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensuring all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensuring all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications include:

• A team player who works well with others – being respectful to our teammates is a Core Value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• A growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

Other skills we hope to see:

• High School diploma or GED required.
• 3-5 years' industry experience in export/import operations.
• Previous work experience in ITAR and Dangerous Goods regulations preferred.
• Cargo-wise experience a plus!
• Proficient in Microsoft Office suite.
• Excellent communication skills both verbal and written.
• Ability to multi-task in a high volume, fast-paced working environment.
• High attention to detail and strong organizing skills.
• Ability to work autonomously and within a team environment.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.

Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.