Customer Service Representative; Onsite

Pay rate: $16/hr

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past‑due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays (Monday‑Friday: 8a.m. to 7p.m.)

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of the shift with minimal distractions, constant sedentary work
• Possess computer/technology savvy with ability to operate multiple windows and tabs while simultaneously providing a best‑in‑class customer experience speaking to customers over the phone
• Typing assessment required
• Superb attendance
• All job offers contingent upon completion of drug screen and background checks