Bilingual Customer Support - Onsite

Pay Rate: $16/hr

We’re looking for a creative problem solver who can build relationships with customers across the country. In this role you will be a customer partner that connects, navigates, influences, and provides solutions. You must be energetic, enthusiastic, engaging, results‑oriented, empathetic, and have excellent communication skills.

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full‑time, non‑seasonal position
• Career Advancement opportunities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls and handle incoming calls from customers to persuade payments on past‑due accounts.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools and platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Work within the defined hours of operation with flexibility on weekends and holidays:
  Monday to Friday 7a.m. – 10p.m., Saturday 7a.m. – 7p.m.

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to remain engaged on the phone throughout the entire shift with minimal distractions.
• Computer/technology savvy and able to operate multiple windows and tabs while providing best‑in‑class customer experience.
• Typing assessment required.
• Superb attendance.
• All job offers are contingent upon completion of drug screen and background checks.