Senior Financial Services Representative - Burquitlam

Job Category: Service

Requisition Number: SENIO
007573

Apply now

• Posted:
  July 10, 2026
• Full-Time
• On-site
• Hourly Range: $33.90 CAD to $42.40 CAD

Showing 1 location

BR74-Burquitlam
510 Clarke Rd
Coquitlam, BC , CAN

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here:
Find a Vancity branch or ATM - Vancity.

Our Story &

Purpose:

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

As a Senior Financial Services Representative, you will leverage your communication skills as you effectively manage complex situations, problem solve and provide personalized advice. Member's complex inquiries will be satisfied in a timely manner and within established service standards. Financial Services Representatives will grow through your transfer of knowledge and expertise to assure member’s needs are met, thus helping Vancity redefine wealth consistent with branch objectives.

You will also bring a strong knowledge of Vancity's policies, procedures, systems and software.

This is a Full‑time, Permanent role located at Burquitlam Community Branch (Branch 74). You will report directly to the Assistant Branch Manager.

• Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved
• Identify and assess member/prospect needs to provide appropriate products, services and referrals
• Provide ongoing technical support to the service team (new and tenured) so that member experience standards are achieved
• Apply branch service standards and support adherence to policies and procedures
• Apply and support adherence to controls to meet compliance and security requirements and mitigate risk

• A problem solver – You have an analytical mind and can multi‑task to come up with solutions.
• Tech-savvy – People often say you’re a quick learner and great with technology & systems and can provide technical guidance to others.
• A great communicator – You find it easy to get to know others and have great conversations.
• Ready for a challenge – You have a positive attitude and can work in a fast‑paced changing environment.
• A natural leader – People often come and seek best advice from you and you enjoy giving feedback to others.
• Knowledgeable – you have advanced knowledge of the relevant Vancity policies, procedures, products and services.

• A High School Diploma – At a minimum, you have graduated high school and/or equivalent
• Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity

• Call center and branch experience
• Post Secondary Education/Diploma (Related Discipline)

This role offers a salary range of $33.90 to $41.98 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than just a job, you’re joining a tradition of change‑makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• L…